Ph.D. Dissertation

Ph.D. dissertation
Many-Server Queues with Time-Varying Arrivals, Customer Abandonment and Non-exponential Distributions. [PDF]

• Industrial Engineering and Operations Research Department, Columbia University, New York City, NY, 2011.
• Dissertation advisor: Prof. Ward Whitt

Here are three seminars by Prof. Ward Whitt based on my dissertation:

• Multi-Server Queues with Time-varying Arrival Rates, Markov Lecture INFORMS Applied Probability Society, INFORMS conference, Austin, TX, November 08, 2010 [PDF]
• Queueing Models for Large-Scale Service Systems Experiencing Periods of Overloading, Seminar at MIT Operations Research Center, April 5, 2012 [PDF]
• Staffing to Stabilize Performance at Target Levels in Many-Server Queues with Time-Varying Arrivals, Longer Service Times and Flexible Staffing, Applied Probability and Risk Seminar, September 12, 2013 [PDF]